D&R Agencies

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Reviews

• Gina DeCaro

  Jul, 25 2018
  ★ ☆ ☆ ☆ ☆
  I filed my taxes with they back in Feb. I was told the normal time to receive my taxes was 3 weeks. Well its been 5 weeks with no sign of anything. I contacted D & R for answers and the woman I spoke to on the phone had a foul attitude. My husband and I have both called and have been treated very poorly by the staff. I have contacted the IRS and they informed me that based on my return and a form which D & R filed for me the processing time for this form is 11 weeks not 3. The woman at the IRS informed me that the company should have known this. I called D & R back and spoke to the same nasty girl, she proceeded to tell me to deal with it the IRS is held up for many not just me but would not answer why I was given the wrong info. I proceeded to be transferred to the manager who told me unless she called me outside my name she didn't see a problem. I then asked to speak with David because I was upset that I paid for a service and was being treated poorly and being spoken to with an attitude, his responses showed he pretty much had no care or concern for me as a customer. I am not saying the IRS is not held up but as a customer I expect respect and for help when I call. I am upset, with the service I received and would no longer recommend D & R to any one. Customer service is a huge deal to me and D & R's phone reps, were nothing but nasty and attitude ridden, and for a boss to not even be respectful of his clients you cant expect the workers to be any different.

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